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Frequently Asked Questions
What is the difference between DC pile and AC pile?
DC pile (fast charging) has high power, large volume, and high cost. The AC pile (slow charging) has low power, small size, and low cost.
Are you a trading company or manufacturer?
We are an original equipment manufacturer.
How long is your delivery time?
It depends on the model and quantity. Generally, it is 15 days if the machines are in stock, and 30 days for customized machines.
How do you provide after-sales service?
We offer a one-year warranty, free spare parts, and 24-hour online technical support. We also arrange for engineers to provide free online guidance.
What are your terms of payment?
We accept T/T, Western Union, Money Gram, and PayPal. For payments under USD 5000, 100% in advance. For payments over USD 5000, 30% T/T in advance and balance before shipment.
Do you support network connectivity for the charging piles?
Yes, our standard units support Ethernet connectivity, and we offer 4G modules as an optional upgrade for remote management.