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Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications for over 18 years.
What is the warranty period?
12 months. During this period, we provide technical support and replace parts for free.
What are your terms of payment?
T/T 50% as deposit, and 50% before delivery. We'll show you photos of the products and packages before you pay the balance.
How about your delivery time?
Generally, it takes 3 to 7 working days after receiving your advance payment, depending on the items and quantity.
Do you test all your goods before delivery?
Yes, we conduct 100% testing on all products before delivery to ensure quality.
What's the difference between Wallbox and Movable Chargers?
The main difference is the protection level: Wallbox chargers are IP54 (suitable for outdoor use), while Movable chargers are typically IP43 (not suitable for outdoor use on rainy days).