Frequently Asked Questions
What is the warranty period for the EV charger?
The warranty is 12 months. During this period, we provide technical support and free replacement parts for our customers.
What is the difference between a Movable Charger and a Wallbox Charger?
The main difference is the protection level: the Wallbox charger is rated IP54 and suitable for outdoor use, while the Movable Charger is rated IP43 and should not be used outdoors on rainy days.
How does an AC EV charger work?
The AC charging post outputs alternating current (AC). The vehicle's On-Board Charger (OBC) then rectifies this voltage to charge the battery. Power is typically limited by the OBC's capacity, often 3.3kW or 7kW.
How do I choose the right EV charger for my car?
It is best to match the charger with your vehicle's OBC capacity. For example, if your car's OBC is 3.3KW, it will only charge at 3.3KW even if you use a 7KW or 22KW charger.
Do you test the goods before delivery?
Yes, we perform a 100% test on all products before they are dispatched to ensure quality and safety.
What is the typical delivery time?
Generally, it takes 3 to 7 working days after receiving advance payment. The specific time depends on the items and quantity of your order.
Walnut Charger
