How do you handle shipments?
For small orders, we use express services like FedEx, DHL, or UPS for door-to-door delivery. Large shipments are sent via sea or air in containers. Customers are welcome to use their own forwarders.
What is your delivery time?
Normally, it takes about 30 days to prepare the goods. For bulk or customized orders, the lead time may be slightly longer.
What are your payment terms?
Our standard term is 100% TT advance. However, terms are negotiable for long-term strategic partnerships.
Do you offer customized services?
Yes, we provide flexible OEM and ODM services based on extensive project experience. MOQs vary depending on the specific requirements.
How long is the warranty period?
We offer a 24-month warranty upon receipt of shipment under normal operating conditions.
What after-sales support do you provide?
For any after-sales requests within the warranty period, we assign a dedicated technician to provide timely online assistance.