Frequently Asked Questions
What is your packaging method?
We ensure safe delivery of our charging stations with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy carton for added protection during transport.
What are your payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
What is your lead time?
Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request.
Can you provide customized development of the products?
Yes, we offer customization services. We can tailor the product appearance based on the specifications you provide and replace specified components as requested.
What is your sample policy?
If we have ready parts in stock, we can provide samples. Customers are responsible for sample and courier costs.
Do you test all products before delivery?
Yes, all products undergo 100% testing before delivery to ensure performance and safety standards are met.
Walnut Charger
