🏢 Company Profile
Established in 2018, the enterprise is located in a high-tech zone with a production and R&D site of more than 10,000 square meters. It is a green and environmentally friendly new energy enterprise that integrates the production of new energy charging piles, the construction of electric vehicle charging station solutions, and the solutions of photovoltaics, energy storage, and charging. The company's business scope includes licensed projects such as power generation, power transmission, and power supply services, as well as general projects such as technical services, the manufacturing and sales of power transmission and distribution equipment, and the operation of electric vehicle charging infrastructure.
❓ FAQ
What should I do if charging fails to start or stops automatically?
First, re-plug the charging gun ensuring a "click" sound. Check if the port and gun head are clean/dry. If it still fails, check the screen for error messages like "Communication timeout" or "Insulation fault."
Can the 7kW EV charger be installed outdoors?
Yes, it has an IP54 rating, making it protected against dust and water splashes, suitable for outdoor public or private use.
What are the available installation methods?
The charger supports both column-mounted (floor-mounted) and wall-mounted installation options to suit different site requirements.
What is the warranty period for this charging solution?
The product comes with a comprehensive 24-month warranty covering manufacturing defects and standard operation issues.
What information is displayed on the pile screen during charging?
The display shows real-time data including charging voltage, current, total quantity charged, and any relevant fault codes for safety monitoring.
Does the charger include safety protection features?
Yes, it includes built-in safety mechanisms such as insulation test failure protection and electronic lock malfunctions to ensure a secure charging process.
Walnut Charger
