❓ Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a specialized manufacturer. You are welcome to visit our production facilities at any time to see our high-standard manufacturing process.
What types of EV charging solutions do you provide?
We offer a comprehensive range including AC Wallboxes (3.5kw-44kw), integrated floor-mounted DC Fast Charging stations (30kw-480kw), mobile energy storage chargers, and solar power integration systems.
Can you provide customized designs and branding?
Yes, we support OEM and ODM services. We can implement your specific designs and incorporate your brand logo onto our products.
What is your warranty policy?
We provide a two-year warranty for the entire machine, covering transportation costs for hardware replacements. Software includes a lifetime warranty with remote technical video support.
Do your products meet international standards for customs?
Our products are sold globally and hold all necessary certifications recognized by local governments. We provide standardized documentation and packaging to ensure smooth customs clearance.
What payment and trade terms do you support?
We accept various payment methods including T/T, Credit Card, and Bank Transfers. Supported trade terms include EXW, CFR, CIF, DAP, DDU, and DDP.
Walnut Charger
