Frequently Asked Questions
How long is the warranty?
The warranty period is 12 months. During this time, we provide technical support and replacement of parts if necessary.
What are your terms of payment?
Our standard terms are T/T 30% as a deposit and 70% before delivery. We provide photos of products and packages before final payment.
What are your terms of trade?
We primarily operate under EXW, FOB, and CIF terms.
How long does delivery take?
Generally, it takes 7-10 working days after receiving your advance payment, depending on the order quantity and specific items.
Can you produce according to samples?
Yes, we can produce based on your physical samples or technical drawings, including building custom molds and fixtures.
Do you test all goods before delivery?
Yes, we perform 100% testing on all products before they are dispatched to ensure quality and safety.
Walnut Charger
