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Frequently Asked Questions
Q: What types of EV chargers do you provide?
A: We mainly offer AC EV chargers (3.5kw-44kw), integrated floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and solar system products.
Q: Can you customize the design and include a logo?
A: Yes, we provide full customization services to incorporate your design and place your logo on the products.
Q: What are the available shipping methods?
A: Goods can be delivered by air, sea, or land via carriers like DHL, TNT, UPS, and FEDEX. We select the optimal shipment method based on the actual requirements.
Q: What payment methods are accepted?
A: We accept various payment methods including T/T, Credit Card, Western Union, and Bank Transfer. Specific requirements can be discussed.
Q: What is the warranty policy for the charging stations?
A: We provide a two-year warranty for the hardware and bear transportation costs for failure replacements. The software includes a lifetime warranty with remote technical support.
Q: Do the products meet international standards for customs clearance?
A: Yes, our products have passed relevant certifications globally. We provide standardized documentation and packaging to ensure full compliance with local customs requirements.